Refund policy

We will refund your purchase so long as we are notified within 15 days from the date
of your order. Once you have notified us that you would like to make a return, you have 15 days to return the product to us.

To receive a refund, the product must be returned unopened, containing all the products that you initially ordered, also unopened. Return shipping costs are at the customer’s expense. We will refund the payment method you used when purchasing within 14 days of receipt of the returned product. While it is within your rights not to provide a reason for requesting a refund, we do require proof of purchase in the form of your order number.

You can arrange for a refund via our contact page. Or email us at hello@culturafood.co.uk. Please send items to Cultura Live Food, Unit 8, King
Edward Mine, Troon, Camborne, TR14 9HW